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  • Large B2B accounts do not guarantee strong profitability
  • B2B customer engagement is a powerful indicator of future account health
  • Evaluate resource allocation and account management to maximize big-dollar accounts

 While winning with big clients can certainly lift revenue, consider that  bigger may not always be better when it comes to engagement and  long-term profitability.   



Millenials have a reputation for being the job-hopping generation.   If you are trying to retain millennials by tracking their "job  satisfaction," you might be looking at the issue exactly backward. For  millennials who want to learn and grow, satisfaction can soon lead to  boredom and disengagement if they aren't challenged with new  opportunities to develop. When this happens, they start looking for a  new job -- and that nearly always means looking for a new organization. Here are some tips for keeping them on your payroll longer. 

  1.  Make employees' aspirations part of performance conversations. 
  2.  Have performance conversations more often.  
  3.  Think beyond titles and promotions. What's this & I want to know more...


 According to Gallup's 2017 State of the American Workplace report, 51% of currently employed  adults in the U.S. say they are searching for new jobs or watching for  new job opportunities. What's more, they are optimistic about their  chances: 47% of workers say now is a good time to find a quality job. 

*  Help Your Stars Find Another Job With You 

* Show Your Stars How They Can Grow With You, Not Outgrow You

*  Onboard Your Stars Again 

* Recognize Your Stars (Not Everyone) 

*  Start the Conversation With Your Stars 

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